Being courteous is simple and basic yet many so-called career-oriented people repeatedly take it for granted, unconsciously or otherwise. What they do not realize is that courtesy creates an impression and makes a difference in human relationships.
The following article explains not only its significance, but also the techniques how to jumpstart it. Knowing these will certainly help you succeed in your career.
What studies say
Though common courtesies are not technical matters, studies on recruitment and career development point out the need to practice it on a regular basis. One particular study on office workers revealed the following reasons why they get so irritated:
- Colleagues use their cell phones during meetings.
- Colleagues leave their messes in their tables or the kitchen area.
- Colleagues never say, “Good Morning.”
Customers may not express their complaints about discourteous professionals who constantly deal with them, yet many would stay away from those who offended them in any way.
Relearning the basics of courtesy
While at the workplace or elsewhere, remember the following tips:
- Introduce yourself.
- Introduce other people.
- Smile as you listen to other people speaking.
- Look at people when you are speaking.
- Say “Hello”, “Goodbye”, “Please”, and “Thank you.”
- Be helpful and open doors.
- Compliment others.
- Write notes that say “Thank you.”
- Respect other people’s time.
Speak and look as a professional
Smiling from time to time and maintain a good eye contact will make good perceptions of you. In addition, your appearance will help create an impression of you. Business casual is most preferred. In addition, you should:
- Be clean and neat as always.
- Wear a cologne with a scent that is not too strong.
- Avoid chewing a gum in front of your boss or in public.
Maintain courtesy when speaking with co-workers or your boss. Here are some tips:
- Avoid sarcastic and foul language.
- Be wary of the places where you hold conversations.
- If you will use acronyms and jargon, be sure to explain them so everyone understands it.
- Avoid expressions such as, “I guess”, “I hope”, “maybe”, and “probably” that make you appear unsure of yourself.
Meeting etiquette and the use of equipment
- Prepare everything you need for the meeting.
- Turn off cell phones before you start the meeting.
- Make a backup plan in case the equipment does not work.
- Avoid having sidebar conversations.
- Pay attention to the speaker.
- Cell phones should not be used in public places. Do not take or make calls if you are performing your job or attending a meeting. Pagers or beepers should be put on vibrate mode.
- When opening or sending an e-mail message, keep your message short. Always use the subject line, and check for any misspellings or grammatical errors.
- When answering the phone, always wear a smile on your face but don’t put something in your mouth. Speaker phones should not be used except when needed for the meeting.
- Make sure to double check and be specific with the details when you are scheduling an appointment with an important person. Verify all your appointments before the actual schedule.
- When using the fax machine to send a document to a third party, do not send your client’s confidential information.
If there’s courtesy within the workplace, employees will earn and give respect to one another. The result? an overflowing satisfaction and harmony that will make you feel as if you’re working at home with your second family.
Related Article: Effective Team Building Tips to Thrive in Your Career